FAQs

Find Answers To All Your SHINElife Questions Below.

How do I care for my SHINE?
We want your SHINE to SHINE forever! Here are a few tips to care for your jewelry: we dip your sterling silver and 14k vermeil jewelry in a layer of rhodium, which should protect your SHINE from typical tarnish. However, to prolong the beauty and protection, you should apply all makeup, hairspray and lotions before wearing your piece, and remember to remove all jewelry before showering, swimming, and exercising. Always keep clean and dry when not in use. When storing your SHINE, you can wrap it in a soft cloth and place in a jewelry box or other sealed container to keep it from oxidizing. Please do not use any type of cleaner, chemical or polishing cloth to clean your rhodium dipped sterling or 14k gold vermeil jewelry, as these can damage your SHINE {cloths and chemicals can remove the protective rhodium / 14k coating} revealing the raw precious metal underneath and lead to tarnishing! Jewelry tarnish is the result of a natural chemical reaction between the jewelry and the surrounding environment where the jewelry becomes darkened or discolored. Humidity and individual body chemistry can contribute to the speed and severity of tarnishing. Keep the rhodium or 14k vermeil coating in place through proper care, and tarnish should not occur! 🙌 To clean brass: this may sound crazy, but we have found that rubbing brass with lemon juice {or ketchup} and water, then rinsing, will clean it right up! Please note that oxidation is a beautiful part of brass' natural process and should be expected.
What is your return/exchange policy?
It is important to us that you love your SHINE! Rest assured that we always guarantee that our pieces will be free of major scratches, spots and other major defects. We cannot, however, warrant minor variations of size, shape or color because many of our pieces are handmade and some variations from the sample photos should be expected {it's considered character, not flaw}. Change your mind? If your SHINE is not quite what you expected, we are happy to return it for a different item, or issue a full refund within 30 days of the ship date. Your return must be in its original packaging and condition and undamaged. If an error occurs on our end, we will of course remake the piece free of charge or issue a refund. We'll also pay the return shipping costs if the return is a result of our error {you received an incorrect or defective item, etc.}. To return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button, or contact us for assistance. Please note that a $4 restocking fee will be deducted from the refund amount. For returns, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return upon receipt (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we've received and processed the returned item. Please note that all clearance items are non-refundable and cannot be returned. 
Guarantee:
We guarantee products against breakage for one year. Simply return (prepaid) any product that breaks within a year of purchase and we will repair or replace it at no charge.
Prices:
Prices are subject to change without notice.
How can I contact you?
We’d love to hear from you! Please complete our contact form, or if it’s easier, feel free to email us at hello@shopshinelife.com. We are currently set up to communicate via email / online only at the moment – a policy that we have in place to protect our customers. Keeping all order communication and details in writing reduces the possibility of miscommunication and mistakes ~ not to mention the loud environment may get on the nerves of customers. All of us at SHINElife are mamas and dads that work around our kiddo’s lives – sometimes in the midst of their Dora the Explorer living room dance parties and homework torture {ahem, assignments} – and so telephone customer support is not a good idea. We consider it a blessing that life is loud!
How long will it take to receive my order?
Most SHINE ships within 1 business day! In the rare case that an item has a longer production time, it will be noted on the product page near the Add to Cart button. Calculated during checkout are our current delivery speed options available for the item(s) in your cart. Please know that we always do our best to create as quickly as possible, while also providing you with the highest quality pieces and the most heartfelt attention. During the busy seasons (Christmas, Mother’s Day, Valentine’s Day) production times can increase slightly. Please reference the delivery estimates provided in your cart, or check “My Account” for a status on your existing order. Never hesitate to shoot us a message at hello@shopshinelife.com if you need any further clarification on order status.
What is your shipping policy?
Our SHINE is made to order specifically for you! Depending on the item(s) in your order, production time will vary. At the top of each product description, an estimated "your SHINE will ship by" date is noted for your reference. Shipping speeds will be provided at checkout based on your shipping address. Please know that we always do our best to create as quickly as possible, while also providing you with the highest quality pieces and the most heartfelt attention. We know that you would like to have your order ASAP (we love your excitement to start shinin’), and typically the postal system does deliver to our customers with speed and a smile. Please note, though, in rare cases, odd acts of nature, or other unforeseen events may cause delays in estimated postal service delivery times. Unfortunately, until we employ our own SHINE-specific postal force {wearing rhinestone uniforms, of course – y’all keep ordering goodies and maybe this will happen some day}, we cannot be held responsible for any postal carrier delays or lost packages. We will, however, always fulfill our promise to you, in seeing that you will ultimately end up shining. Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies that we use, all weights will be rounded up to the next full pound.
Do you ship internationally?
We LOVE sending SHINE to all ends of the earth, but for international orders, please note that you, as the buyer, are responsible for taxes and fees and customs charges for purchasing items from SHINE headquarters in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies that we use, all weights will be rounded up to the next full pound.
I need my order fast, can I rush my order?
Need your SHINE stat? No problem! Our typical turnaround time is just 1 business day before it leaves our office, and then select one of our expedited shipping options at checkout and we’ll ship your order at the fastest speed available. {Estimated delivery times available vary based on item(s) ordered and current production volume, and are calculated and displayed for your choosing at checkout.}
Can I gift wrap my piece?
We take pride in packaging each of our orders in a lovely gift box, wrapped in the shiniest silver wrapping. Due to the amount of orders that are purchased as gifts, we do not currently include invoices or pricing on any packing slips. Need a gift note? No problem! Just mention the note details in the Order Notes section at checkout.
I'm local, can I just come by your studio and pick it up?
At the moment, we do not offer pickup. Our retailer program has exploded, so you can easily grab SHINE around town! Find our store locator here! If you have a favorite shop that needs to carry our SHINE, please let them (or us) know!
What forms of payment do you take?
We accept all major credit cards.
Why was my credit card charged when I haven't received my order?
Due to the made-to-order nature of our items, your card will be charged as soon as the order is placed, as payment is required before production.
What are your pieces made of?
The materials for each piece are noted in their product description, but all of our jewelry is made of quality materials such as sterling silver, stainless steel, 14k gold vermeil, Swarovski birthstone crystals and freshwater pearls.
How do I choose the best size for my ring or necklace?
Don’t know your ring size? No problem! Use our printable ring sizing guide to aid in choosing your size! Download Ring Guide  NOTE: PLEASE BE SURE THAT YOU SELECT "PRINT TO SCALE" WHEN PRINTING OUR RING SIZING GUIDE.
Can I exchange my chain for a different size?
All of our SHINElife pieces include an adjustable 16-18" chain and all of our tinySHINE pieces include an adjustable 14-16" chain.  We also offer 3" chain extenders if you need a longer length!
The SHINE I purchased last week is now on sale! Do you do price adjustments?
We are happy to offer a price adjustment if the price of the item you purchased drops within 14 days. Just shoot us a message at hello@shopshinelife.com. Please note that we cannot offer price adjustments on special promotions (like site-wide flash sales), including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off.