Returns & Exchanges

It is important to us that you love your SHINE! Rest assured that we always guarantee that our pieces will be free of major scratches, spots and other major defects. We cannot, however, warrant minor variations of size, shape or color because many of our pieces are handmade and some variations from the sample photos should be expected {it's considered character, not flaw}.

Non-Personalized Items: If your SHINE is not quite what you expected, we are happy to return it for a different item, or issue a full refund within 30 days of the ship date. Your return must be in its original condition and undamaged. If an error occurs on our end, we will of course remake the piece free of charge or issue a refund. We'll also pay the return shipping costs if the return is a result of our error {you received an incorrect or defective item, etc.}. If you would like to exchange necklace chain lengths, clothing size, or make other preference-based changes to non-personalized, non-defective pieces, there is a $5 exchange fee plus shipping charges. This cost will be invoiced to you, and a return label will be emailed. To return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button, or contact us for assistance. 

Personalized Items: We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!), therefore, please review your personalization information and spelling carefully before submitting your order. Please contact us before placing your order if you have questions about personalization, as we are not able to accept cancellations or changes to orders once production has been initiated. Personalized items cannot be accepted for return or exchange, unless there is a manufacturing error or product defect. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

For returns, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return upon receipt (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policy

Our SHINE is made to order specifically for you! Depending on the item(s) in your order, production time will vary. At the top of each product description, an estimated "your SHINE will ship between" date range is noted for your reference. Need it sooner? No problem: RUSH upgrades ARE available for most designs, and can be selected at checkout. RUSH, as well as other shipping speeds, will be provided at checkout based on your shipping address. Please know that we always do our best to create as quickly as possible, while also providing you with the highest quality pieces and the most heartfelt attention.

We know that you would like to have your order ASAP (we love your excitement to start shinin’), and typically the postal system does deliver to our customers with speed and a smile. Please note, though, in rare cases, odd acts of nature, or other unforeseen events may cause delays in estimated postal service delivery times. Unfortunately, until we employ our own SHINE-specific postal force {wearing rhinestone uniforms, of course – y’all keep ordering goodies and maybe this will happen some day}, we cannot be held responsible for any postal carrier delays or lost packages. We will, however, always fulfill our promise to you, in seeing that you will ultimately end up shining. We LOVE sending SHINE to all ends of the earth, but for international orders, please note that you, as the buyer, are responsible for taxes and fees and customs charges for purchasing items from SHINE headquarters in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies that we use, all weights will be rounded up to the next full pound.